Appointments

Our lines open at 8am each day for Emergency on the day appointments

If you feel that you have a medical emergency we advise that you call the surgery 0203 987 0277 (Burnt Ash) and 0203 838 8320 (Downham) at 8am on the day. Alternatively you can use Patient Access or The NHS App from 6.30pm the day before to book an appointment for the following day.

All appointments are offered on a 'first come, first served' basis.

Should we be unable to offer you an appointment we may be able to offer you an appointment at Lewisham Extended Access service. Please speak to a Receptionist for further information.

You can also attend the NHS walk-in centre at New Cross GP Led Walk-in Centre, Amersham Vale, SE14 6LD. Telephone: 0203 049 2370

Please note that we cannot offer a choice of Doctor for urgent appointments.

We ofer a full appointment service with morning and afternoon surgeries.

Ways to book

1. Download the NHS App
2. Request an appointment online
3. Use our online services
4. Telephone: 0203 987 0277 (Burnt Ash), 0203 838 8320 (Downham)

For all non-emergency appointments we recommend you book in advance. The next routine appointments are usually within 7 to 10 working days.
If a Doctor requests you to come back for a follow up appointment, please ensure you make your appointment before leaving the surgery rather than calling on the day which you have been asked to come back. If you do not make an appointment before leaving the surgery you may not be guaranteed an appointment on the day.
We will always aim to book you in with a Doctor of your choice, should this Doctor be unavailable due to holidays or sickness, we will book you in with an alternative Doctor.

Call: 0203 987 0277 (Burnt Ash) or 0203 838 8320 (Downham)

Telephone advice is available for medical emergencies only.

Calls for telephone advice are accepted between 8am and 2pm

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

Please call us between 8am to 12pm if you require a home visit

• Ashdown Medical Group will always encourage patients to come to the surgery if they need to see a Doctor, where we have the correct equipment and facilities to assess you. However, we do appreciate that this is not always possible, in respect of this we do offer home visits for our patients who are housebound.
• If you think that you require a home visit, you can help us by calling the surgery as soon as possible after 8am when our telephone lines open.
• You will be required to give the Receptionist a brief summary of your illness and provide a suitable contact number which the Doctor can contact you on.
• In the first instance the Doctor will call you and your needs will be triaged to decide whether a home visit is required and how urgent the visit is.
• You can also be visited at home by a District Nurse if you are housebound. These requests can be made via the surgery.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. 

We offer an interpreting service patients whose first language is not English.

Please request this service when booking your appointment.

This service is only available for pre bookable appointments

The practice will send text reminders to all patients with a valid mobile number.
Please notify the Receptionist if you wish to opt out of this service.

Information about our Enhanced Access Service can be found on the Sevenfields Primary Care Network website